Would you like to submit a claim, notify us of any changes, or is there something else you would like to talk to us about? We look forward to hearing from you!
We are here for you.
We will be happy to visit you in person, or you can contact us by phone or per email.
Do not hesitate to contact us.
Check here to find the contact address you need.
Phone: +49 611 56 94-0
Telefax: +49 611 56 94-140
We are here for you.
Your local contact person will be happy to help you.
You would like to report loss or damages?
Contact your risk advisor or submit a claim using our online form. Once we have received the notification of your claim, we will process it and contact you as quickly as possible.Submit a damage report
Report damage quickly and unbureaucratically.
Use our damage report forms for your initial report or contact us directly.
Report damage online right here
Report damage in just 3 easy steps using our online form. We will get back to you as soon as possible.
We are here to help you.
Our claims team will be happy to help you.
Head of Claims Department
- +49 611 5694-0
How do I submit my claims documents?
You can submit your claim documents directly to your risk advisor or 24/7 via our quick and easy online form. Please upload documents as PDF files and images as JPEG files only. Please note that each file should not exceed 5 MB in size. You can submit larger files as a ZIP file. Alternatively, you can send us your documents by email (email@example.com) or by post.
What should I keep in mind when submitting invoices?
As a mutual insurance company, we strive to keep costs as low as possible for our members. You can help us identify incorrect invoices ahead of time. Before submitting the invoice, please check whether
- the invoice contains items that are not related to the claim. Please mark these accordingly.
- the extent of the repairs corresponds to the documented extent of the damage.
- the amount of the invoice is consistent with standard repair costs.
What does "new for old" deduction mean in claims settlement?
Plastic roofing and screens are settled according to the “deduction new for old“ table. In the event of damage to technical equipment and in the case of technical insurance, a “new for old” deduction may be made (current value indemnification). If an economic benefit arises from replacement or repair, this shall be taken into account in the settlement.
How much time do I have for the repair?
After the damage occurs, you have three years’ time to have it repaired. Sheeting must be removed or replaced within 12 months in order to receive compensation.
Whom else should I inform about the damage?
If your bank has deposited a chattel paper with us for the items affected by the damage, we are obliged to obtain authorization from them to release the payment. You can assist us in ensuring that payment is released swiftly by informing your bank of the damage.